All guides listed below come on your eMotion software CD.
Administrative Manuals:
The Installation Guide has instructions for installing or upgrading your eMotion software. There are installation guides for both the Windows® NT and Sun Solaris® servers.
The Application Administrator’s Reference Guide gives system administrators procedures for customizing and maintaining your eMotion software system.
The Organization Administrator’s Reference Guide gives your organization administrators procedures for creating and maintaining collections and projects specific to their organizations.
User Reference Guides and Help:
The User’s Reference Guide is a general introduction to your eMotion software system. It explains how to upload files into the system, collaborate on projects, annotate files, and so on.
The eMotion Guide to Captioning Media Files provides an extensive explanation of the captioning process and how the search engine interprets search queries, as well as captioning tips, examples, and a captioning thesaurus.
Developer Manuals:
The MediaPartner Programming Guide & SDK provides software developers with the necessary background to customize the source code of a MediaPartner Enterprise system. This guide is only included on the MediaPartner SDK CD, available separately.
For answers to Frequently Asked Questions, visit our Customer Support web site at http://www.emotion.com/support.
If you have a question or problem that you are unable to resolve using the online help or our other published materials , please contact our Call Center:
The eMotion Call Center is staffed Monday through Friday from 8:00 AM to 5:00 PM EST.
After 5:00PM EST Monday through Thursday, please press “0” to reach an on-duty operator for assistance, or leave a voicemail message for one of our Call Center representatives to return your call during the next business day.
After 5:00 PM EST on Friday or on the weekend, please use the Emergency Pager number below and your call will be returned promptly.
Call Center Contact Information:
Email: callcenter@emotion.com
Direct (U.S. and International): 703.268.3004
Toll Free (U.S.): 1.866.2eMotion (1.866.236.6846), option 5
Emergency Pager (U.S. and International ASP): 1.800.316.0710