Keep Your Business Moving
KYOCERA’S BUSINESS SELECT ECOSYSTEM
Kyocera has developed an ecosystem of services designed for the specific needs of the business user. Whether your business takes you to the boardroom, the construction site, an emergency scene, or anywhere in between, we have services to help you remain connected! See details for each service below or contact our Business Select team today through their dedicated toll-free number to learn more.
Be sure to check out our Featured Offers page for promotions on devices, accessories and applications.
Contact us today to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
BusinessSelectSupport@Kyocera.com
866.844.7525
ADVANCED REPLACEMENT
Eliminate Downtime
Kyocera offers advanced replacement for defective devices – In or Out of Warranty. No lengthy turnaround times – option for replacement device delivery within 1 business day.
- Standard Advanced Replacement ships via FedEx 2Day®
- Express Advanced Replacement ships via FedEx Priority Overnight®
- Click here for single-device Advanced Replacement pricing
- Discounted pricing available for multi-device returns. Receive up to 68% per device discount, based on quantity. Reach out to our Business Select team for details.
Step 1 – Create Return Authorization
Create RMA number and provide a credit card for the Advanced Replacement service fee and pre-authorization for the return of the defective device.
Step 2 – Replacement Device Delivered
Your Advanced Replacement device can arrive within 1 business day. It’s yours to keep!
Step 3 – Return Defective Device
Transfer personal information to the replacement device, clear all personal content from the defective device and simply drop it in the provided prepaid shipping envelope and send it back to Kyocera.
Step 4 – Repair Center Evaluation
Once received, the defective device will be evaluated by Kyocera’s Repair Center. If the defective device is In-Warranty, no additional charges will be applied. Repair fees apply for Out-of-Warranty devices.
Contact us today to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available. Or visit our FAQ page.
BusinessSelectSupport@Kyocera.com
866.844.7525
CUSTOM PROVISIONING
We can configure your device to your specific requirements. Experience faster deployment, maximize your IT resources and reduce cost. After initial custom provisioning, custom repair is available to reset repaired devices to your requirement.
- Custom Software Reflash – Reflash devices in bulk to specific approved software that works best with your business applications (downgrade or upgrade).
- Custom Application Sideloads – Load necessary applications and/or remove unnecessary applications for your business up-front.
- Device Customization – Configure custom settings for your devices. Apply accessibility restrictions for features and applications.
- Device Unlocking – Recover your locked device due to employee turnover. Repair and reset devices to your custom business configuration.
Contact us today to get started. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
BusinessSelectSupport@Kyocera.com
866.844.7525
CUSTOM REPAIR
Custom Repair is a great complement to Custom Provisioning. Retain your configuration through our Custom Repair service. Return your defective devices and receive user-ready replacement devices already customized to your specifications through our comprehensive repair, refurbishment and provisioning services.
- Specialized Pricing for Business Select customers - Quoted for your needs.
- Customized Provisioning – Repaired/replacement devices returned in your specific configuration.
- Custom Kitting – Include company policy inserts for new hires, specialized labeling, etc.
- Accessory Bundling – Include screen protector, case, battery, charger, cable, back cover, etc.
- Distribution – Redistribution of repaired/replacement devices directly to your workforce.
Contact us today to get started. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
BusinessSelectSupport@Kyocera.com
866.844.7525
LIFECYCLE MANAGEMENT
Are you a small to medium business who needs help managing deployed devices? Kyocera’s Lifecycle Management program can help! With Lifecycle Management, business customers can take advantage of Kyocera’s services throughout the device lifecycle.
- Discounted Advanced Replacement for Bulk RMAs
- Standard (FedEx 2Day)
- Express (FedEx Priority Overnight)
- Discounted Repair Services
- Custom Provisioning
- Kyocera Device Control
- Dedicated Monthly Engineering Hours
- Dedicated Account Management
- Service Provider Management
- Consigned Inventory Management
- Basic Asset Tracking
- Asset Disposal/Recycling
- On-site visits, if needed
Contact us today to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
BusinessSelectSupport@Kyocera.com
866.844.7525
FIRST RESPONDERS
Kyocera honors our everyday American heroes, First Responders! Includes law enforcement, EMTs, firefighters, health care professionals, military personnel and public workers who aid at the scene of an emergency.
When downtime is not an option, you can count on Kyocera.
- First Responder Dedicated Toll Free Number. These calls will be routed directly to our Business Select team and will be priority 1.
- First Responders requiring Engineering Technical support have an escalation path for 1 business day response time.
- Registered First Responders will receive discounted service fees on Business Select Program Services such as Advanced Replacement, Custom Provisioning and Custom Repair.
Contact us today to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
BusinessSelectSupport@Kyocera.com
866.601.6318
STANDARD 2-YEAR WARRANTY
Your job is rugged – but so is your device and with Kyocera’s Standard 2-Year Warranty* you can go about your day, worry free.
- Kyocera directly warranties your device for the full two years. We are here to support you and your device. You choose – feel free to contact Kyocera directly or to go through your service provider.
- Kyocera has a 2-year internal battery warranty (same as device warranty).
- Kyocera covers water intrusion on waterproof devices 100% (as long as there is no physical abuse).
- Kyocera covers most accidental or physical damage, even LCDs (generally covered if no point load/point of impact).
- Kyocera provides a fully refurbished replacement device for warranty exchanges (like-new condition). Say goodbye to old nicks and scuffs!
- No pre-registration required. Our free registration is recommended to:
- Provide Kyocera with your proof of purchase and establish your device record.
- Facilitate future transactions. Our representatives will have your information ready to go.
- Receive related product information and updates from Kyocera.
*Click here to verify your device's warranty.
Contact us today to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.
800-349-4478
For information about Kyocera’s Total Solution of Hardware, Software, Accessories and
Business Select,
click here